Automate intelligent feedback requests on Amazon, eBay, Trustpilot and more

Target positive feedback with smart selective requests.

What's included

Better feedback means better sales!

Improve your seller feedback and product reviews with automated feedback requests on Amazon, eBay and more, while making sure you adhere to marketplace criteria every time.

Integrate Feedback with your online store to increase reviews on Trustpilot, Facebook and Twitter. Improve SEO and social proof, while attracting new website customers wherever they may be!

Increase your seller rating by requesting feedback on the right products, from the right customers, at the right time. Tailor feedback requests to target orders by SKU, product type, on-time delivery, destination, and much more.

Quick and easy to set up, you decide what customers to ask and what message to deliver—we do the rest. Automation means new reviews every single day—and lots of recent reviews are well regarded by listing algorithms on your sales platforms.

Customers ascribe greater value to sellers with lots of positive reviews. It’s not enough to have a high score, you need lot’s of high scores—and we help you get them.

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icon feature Sell more with positive feedback

Improve your brand reputation on Amazon, eBay and your online store

amazon feedback software


Generate reviews while you sleep. Automate feedback requests on Amazon, eBay, cDiscount, Fnac and your online store. Improve your reputation and sell more with minimal effort.

Multichannel feedback management

Manage feedback for all your sales channels with one Feedback account.

Trusted partner

As official developer partners with Amazon and eBay, Feedback complies with all marketplace feedback policies.

icon report Reporting

Grow positive feedback faster with insights

ebay positive feedback generator reports

Measure performance

Monitor your response rates over time and measure the impact of your feedback strategy.

ebay positive feedback generator star ratings

Star ratings

Pursue perfect seller metrics. See all your feedback scores at a glance.

ebay positive feedback generator positive scores

Positive feedback

Analyze the trends in your positive feedback scores.

ebay positive feedback generator recent reviews

Recent reviews

Your latest reviews are displayed in your dashboard so you can respond quickly to negative feedback.

icon optimize Optimize

Create the perfect strategy that helps you increase positive feedback, improve your ranking
and beat the competition

1 icon optimize customize

Customize emails

Tailor your email messages to suit your business. Create templates, edit subject line, language, formatting. Make it work for you.

2 icon optimize testing


Refine your feedback strategy by testing message content. Run simple tests that improve your results.

3 icon optimize personalize


Improve your response rates by using personalized tags that automatically insert customer details, product, order information and much more.

4 icon optimize follow up

Follow up

Offer a great customer experience by following up with helpful guides and resources to show your customer how to get the most out of your product.

5 icon optimize returning customers

Returning customers

Reward your loyal customers and send personalized Thank You messages that can be automated from your Feedback account.

6 icon optimize timing


Choose when customers receive your feedback requests. How long after order dispatch, delivery and time of day are up to you.

Intelligent targeting


Get 5-star reviews by sending selective feedback requests on product orders that perform well. Exclude SKUs that have a poor feedback record.

Send requests to customers who have left positive feedback before, blacklist customers who have a history of negative feedback.

Reduce negative reviews by only sending feedback requests on orders that were delivered on time.

Connect with your eDesk to ensure that you don’t send feedback requests to customers who have raised a support ticket.

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Get more reviews on Amazon, eBay and your online store

Wherever you sell online, automate your feedback requests with Feedback

feedback software ecommerce integrations
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feedback software ecommerce integrations

Trusted by thousands of online retailers

10.25 Million
Messages handled
every month
603 Million
Positive feedback
$8.1 Billion
Online sales
facilitated this year

Get more reviews, boost sales and grow your business

Ask us a question!